Customer Testimonials
Sewell service has a reputation that is unmatched in the industry. My personal experience with Carlos Villegas, who is knowledgeable and extremely great to work with. When people say "take it to my guy, he's the best," They are wrong. Because MY guy is the best! Carlos always takes care of me and my family.
Excellent experience at Sewell Plano, Adam was professional, knowledgeable, and friendly. Made the entire process seamlessly.
I own a 2019 BMW X3 sdrive 30i CUSTOMERS BEWARE, I have repeatedly taken my vehicle to Sewell BMW of Plano since 2023 for a water leak from my sunroof inside my vehicle everytime it rains consistently, it leakes inside my vehicle. I have been told over and over and over, that it has been repaired and to this day, it has not. This past weekend while I was out of town it rained for over a hour and inside my vehicle here comes the water leak again. I am beyond frustrated with the lack of incompetence they display and lies constitently ... Read More DealerRater - Jul 20, 2026
I started servicing my Mini with Sewell Mini of Plano since shortly after they opened in 2011. Throughout the years, I've had nothing but positive experiences that kept me coming back, but after (16) years my Mini finally gave up and I was suddenly forced into shopping for a replacement. It was a very stressful, no notice situation; however, throughout the process Emmanuel, Santiago, and Samantha took great care and time to help me explore my options, explain and compare features and functionality, and ensure I was comfortable throughout the new car buying process. I still miss my old Mini, but ... Read More DealerRater - Jul 19, 2026
I drive a 2021 X3 and my car went into limp mode. Had it towed to Sewell of Plano. Jeremy in the service department said the technicians found that the mechatronic module needed to be replaced and that was going to be 10K. I found that very skeptical and asked if they were sure that was the issue and he said yes. I had it towed down to Eagle Transmission and they found a loose wire. Problem fixed for the same price as the diagnostic fee BMW charged me to tell me lies! They didn’t even thoroughly look at my ... Read More DealerRater - Jul 11, 2026
I sincerely hope others choose anywhere but Sewell BMW of Plano for repairs because the level of mechanical incompetence I experienced has been astonishing. TAKE YOUR CAR ELSEWHERE for proper care
I own a well-maintained, low-mileage 2024 BMW 5 Series. Despite that, my car became a science project where guessing replaced proper diagnosis.
1. During a brake line recall, the dealership cracked my brake line. When I picked up my car, the dashboard immediately displayed brake warnings, forcing me to return.
They never disclosed they caused the damage. They simply repaired it and returned my car. Only after I repeatedly asked did they ... Read More DealerRater - Jul 1, 2026
I have been a loyal Sewell customer since 2011 and currently own both a BMW X3 and a Lexus GX 460. During a recent oil change, my son called me for authorization to perform a brake fluid flush. I immediately declined the service, and he informed the service advisor not to perform it. Despite this, the service was completed and added to the final bill. When I asked how this happened, I wasn’t refusing to pay—I simply wanted an explanation. Instead, the service manager Travis compared the situation to “eating dinner and refusing to pay,” which I found rude and ... Read More DealerRater - Jun 29, 2026
I had an outstanding experience purchasing my BMW from Adam Dutka at Sewell BMW of Plano.
What truly set Adam apart was his patience, professionalism, and commitment throughout the entire process. I wasn’t ready to make a purchase right away, and over the course of nearly six months, Adam consistently stayed in touch without ever being pushy. He was always available to answer questions, provide information, and help me explore my options at my own pace.
When I was finally ready to move forward, Adam made the buying process smooth, transparent, and enjoyable. His product knowledge was exceptional, and ... Read More DealerRater - Jun 25, 2026
Just had oil change, and vehicle and state inspection. Loved the video and comments of the under car condition.
I have bought many vehicles over the years, BMW of Plano had to be one of the easiest and best places I have ever gone to. I will definitely be buying from them again in the future. Craig listened to us and even found the perfect vehicle. I am more than satisfied.
BMW of Plano has a Carpro Representative, Max Steamer who we contacted with and who made the introduction to Tayler Boss who was the primary Point of Contact and who we did the test drives with. He also explained some of the features of the X7 when we finally agreed on the make, model and options. A relative long process that lasted beyound the dealerships working hours. Very good experience. Would recommend those two to others looking to purchase a BMW or Mini at this dealership.
Great experience purchasing my BMW from Sewell BMW of Plano. Craig Worrall was excellent to work with throughout the process, he was professional, responsive, and very easy to deal with. We were able to get to a fair deal quickly without a lot of back and forth, which I really appreciated. The overall experience was smooth, efficient, and exactly what you hope for when buying a BMW. Thanks again to Craig and the Sewell team.
I recently bought a pre-owned car that Sewell advertised. Mike Russell was my first contact and was quite congenial and helpful. He provided all the necessary info from beginning to end and went out of his way when the purchasing process hit a bump. I appreciate services rendered and highly recommend Sewell of Plano.
I recently visited BMW of Plano for a tire replacement, and the experience was exceptional from start to finish. My service advisor, Cody Garcia, was incredibly helpful—professional, courteous, and genuinely attentive. He took the time to listen to every concern I had about the car and coordinated directly with the shop foreman, Brad, who even joined me on a test drive to better understand the issue.
The service team treated my vehicle with great care: they covered the white seats and mats, washed the car, and returned it spotless.
So far, this has been the best customer service experience ... Read More DealerRater - Mar 25, 2026
⸻ I visited BMW of Plano intending to purchase a 430i Convertible. Initially, I was working with Dre, who showed me the vehicle. However, I was told the keys were with another sales representative named Jef. Unfortunately, Jef’s attitude was extremely rude and unprofessional. Due to his behavior, I decided not to proceed with the purchase at all. This was a disappointing experience, and I would expect better treatment from a dealership representing BMW.
Each of my service experiences at Sewell BMW of Plano have been exceptional, but in my recent interaction with Mallory and Mike Pope (Service Manager), I was once again reminded that Sewell simply does it better. They were never dismissive of my frustration with an A/C issue I was having in my 2022 X5 and did their best to accommodate me where possible. Mallory also went out of her way to dig into an issue I was having with Progressive Insurance related to windshield repair. I can't speak highly enough about the service level and professionalism I have experienced ... Read More DealerRater - Oct 7, 2025
My name is Bobby Wesley, I have a 2019 X3 and been having the same problem for 3 years with a water leak in the bluetooth mic and rear view mirror mount. First date of service Sept. 2, 2022 Jeremy checked it in and stated they cleaned the drain and railing of debris. Vehicle was only 3 years old and this should not be happening period. Second date of service 2 months later Oct. 28th 2022 still water leaks in the same area, Ann Dee Lea Jayne was the service advisor. Invoice shows two pages of things the said they replaced, I want list all of the ... Read More DealerRater - Sep 8, 2025
If out of warranty it will cost you 3x to repair almost anything over $500. I got my shocks replaced for $2700 with oem parts, dealer wanted $10k, ac repair $2300, dealer $9k. There must be a strategy behind this extreme cost besides easy profit. Im guessing they want to push u to trade it and then they can fix it for $500 and sell it back for 50% higher than your broken trade the very next day. Check local euro shops before you spend dumb money on most euro car dealers.
In Europe bmws are dirt cheap to fix compared to what usa dealers ... Read More DealerRater - Jun 8, 2025
Got a recall notification when I did my inspection. Made service appt for recall repair and loaner car. Sat in traffic for over an hour all the way from Rockwall and then when I get there they said BMW is still thinking about doing this recall repair or not and I'll be getting something in the mail later. It sounds pretty serious engine coolant pump! Why was I not called before wasting my time, money, and gas to drive all the way over there? TERRIBLE service!
I came in for a car wash (which are free with purchase) and left with a flat tire due to a nail in the rear tire which was occurred during the car wash as their guys were cleaning it. I am 16 years old and a first time car owner, the manager Mike Pope made me extremely uncomfortable during the encounter. I am extremely disappointed with how the manager at this location treated me, he talked to me like a little kid and was extremely rude. He did not offer any solutions, only pointed out the problems, I left the car ... Read More DealerRater - Mar 19, 2025
I had an exceptional experience with Gavin S. and the team at Sewell BMW of Plano. They went above and beyond to ensure I ended up with the perfect car, showing incredible patience and flexibility throughout the process. Their dedication to customer satisfaction was truly outstanding. Highly recommend!
Sewell BMW of Plano has the slowest service center of all time and the communication leaves a lot to be desired. It will have been almost two months for my non-major repairs by the time I get my car back. I would not recommend having your car repaired here, as a result.
I went first to get my oil change done and went ok exept they forgot to drain my brakes and had to come back the next week. Secondly, I stopped by the new car sells to see about my lease that I need to return in 3 months and see about specials and I asked to have me just roll me into the new car like it was done the past 12 years i have been with BMW... but this didn't go well with the new manager... Shortly she trew me out of the place... The salesperson tried to take my ... Read More DealerRater - Nov 6, 2024
I had reached out to Sewell BMW of Plano initially inquiring about this very unique Acura TLX Type-S PMC edition 2 out of 50 Gotham Gray edition. Mr. Brad Jolly reached out on my very late-night web inquiry; I was not expecting anyone to reply back to me until the next day. Brad scheduled an appointment to go in that Saturday morning and he greeted us then and began to get my trade evaluated. Brad was working with another customer when I came in, but he very nicely got Mr. Alex Goltz to help us. Alex was nothing short of amazing and ... Read More DealerRater - Oct 16, 2024
Dishonest sales practices. Car was sold without giving customer a chance to purchase. No follow up by sales. Promised something and never delivered on promise. Not favorable experiences with sales on multiple trips in past year. Too many disappointments, time leave an honest review.
We do service and get our car washes here. Service is always great. They go above and beyond to make you feel welcomed.
Extremely disappointed with service at this dealership. I have been a customer for my 5 series since it was Classic BMW. I have not been impressed with Sewell management since they took over, but my recent experience when I took my X7 in was extremely frustrating. Took my car in for a brake flush service and some warranty related work. Took me 13 days to get my car back. I would also be extremely wary of these folk taking your vehicle out for joy rides. My car was taken out twice in the 13 days it was there- The second time was when ... Read More DealerRater - Jul 21, 2024
Great experience with this dealership. I purchased the car remotely from Massachusetts. Steve Cauthon was great to work with. Straightforward and responsive. Also, the dealership did not try to add on any junk fees or unwanted packages. This was the easiest car buying experience I have had. I highly recommend Steve and Sewell.
Loved me experience here, and Jeff Singer was an amazing salesperson!! So happy with my purchase, how he detailed my car to ready it for my pick up (looked like new! But 3 yrs old) and his follow through on all things.
First, let me say that I have been a Sewell customer since the mid 90s, buying Lexus and Cadillac. This purchase was my second BMW, and it was a used 2024 BMW 530i with only 540 miles on the odometer.
The Sewell brand has always been #1 in my book. No upselling or pressure. No gimmicks. These are things I appreciate.
So, after looking online at their inventory, I was contacted via email by Jenna Hart. I went to the dealership, took a look at the car, and decided to buy it that day. However, I was going out of town for a ... Read More DealerRater - Mar 25, 2024
Great experience! I don’t live in Texas and my local BMW dealer wouldn’t honor the repair. I called Steve Cauthon, my sales rep, and he got it taken care of. Then followed up to see if the repair was made to my satisfaction. Great sales representative and a great delivery experience.
BEING A SINGLE FEMALE, I HAD ALWAYS USED CLASSIC BMW PLANO FOR MY X3 SERVICE NEEDS, THEN SEWELL PURCHASED CLASSIC BMW . I WAS SKEPTICAL BECAUSE I LOVED CLASSIC BMW. MY BMW SUV NEEDED SERVICE THIS LAST MONTH, SO I THOUGHT I WOULD GIVE IT A TRY. THE MOMENT I DROVE IN THE BAY, I WAS TREATED LIKE A VIP. MY SERVCE DIRECTOR ASSIGNED TO ME WAS MR. CARLOS VILLEGAS. I CAME IN FOR ROUTINE MAINTENANCE, AND A RIM REPLACEMENT. HE GAVE ME A LOANER AND SAID HE WOULD KEP ME POSTED. I WAS IMPRESSED THAT I WAS SENT A VIDEO ... Read More DealerRater - Dec 28, 2023
We were looking for a specific used car and when one came in they called and held it for us to confirm it met our criteria. It did! This is our 5th used car purchase from Dallas-area Sewell dealerships. It's always been a good experience with them.
I recently had the pleasure of purchasing a vehicle from Sewell BMW of Plano and their catch phrase of “Experience the Sewell difference” is there for a reason. I am beyond thrilled with the entire experience. From the moment I stepped onto the lot, I was greeted by almost everyone at the dealership and made to feel I was important. Most Dealers on a Holiday are very busy, but they made me feel welcome. Like they were waiting for me. Not the typical “Do you have an appointment?” Which I run into at almost every car dealership. This is my 5... Read More DealerRater - Oct 28, 2023
Excellent Experience. Couldn't be happier with the deal, the way I was treated and the follow up service I required. They did an excellent job. Highly recommended.
2023 BMW X7 with 14000 miles needs 4 new tires, A/c not working properly and it has been checked and serviced 2 times. Window shade is broken at 1000 miles. Center Air vent broken at 2000 miles. Seat ventilation broken at 10,000 and all service guys and managers are thinking this is normal for BMW. I have taken my X7 so far 7 times for service with only 16000 miles for several different issues.
2023 BMW X7 with 14000 miles need 4 new tires, A/c not working properly and it has been checked and serviced 2 times. A window shade is broken at 1000 miles. Center Air vent broken at 2000 miles. Seat ventilation broken at 10,000 and all service guys and managers are thinking this is normal for BMW. I have taken my X7 so far 7 times for service with only 16000 miles for several different issues.
Great Sales Manager Ken Henry - best car buying experience with him x2. A BMW X6 and a Mini Cooper hardtop 2door JCW. Going back for #3 for my son. I'm now a loyal customer. I have had several bad dealer experiences and this time it was great so I need to share! Recommended. Love both my new vehicles and we can't wait for the other Mini to come in for my son. Excellent delivery/instruction sessions so helpful.
Sewell BMW of Plano makes the customer fell like family. Hamza Bouzegza was a gentleman and worked with me to purchase my X7. I would definitely buy another vehicle from him.
Emmanuel Todo is great and I had a great experiences shopping with him. The overall experiences is one of the best.
try never to use them as they failed from purchase to service especially service have bought several vehicles since then and have avoided sewell of plano everytime
Randy Brown was not pushy and worked with me to purchase my vehicle at a reasonable rate. I would purchase from him again.
Absolutely incredible, love people , love the experience, it was so easy and there were people working everywhere making sure that I was taken care of!!
Great team, Emmanuel and John were excellent to work with. I would recommend them to anyone in the market for a new car.
I had an amazing service from Jamie at Sewell mini. She has very good customer service skills. She explained everything step by step. I will ask for her the next service appointment. Thank you for having an amazing employee
I took my MINI Copper into Sewell to replace my battery. My service advisor was Jamie, she was excellent. The only problem I had was the battery that is needed was not in stock. So, they had to order some more. This battery was on back order and I had no idea when my battery would arrive. So, Jamie offered me another option to install another brand of battery that they had in stock. It was a great option, because the battery was a well known brand. So, I took that option. Thanks to Jamie I got my battery installed ... Read More DealerRater - Dec 13, 2022
Wow. Just WOW. I've been looking for a BMW i8 ALL over the country and i found the one I wanted and was ready to buy at Sewell. I contacted Kendall Richards, and unfortunately the car was sold. Kendall didn't stop at that. He searched the auction sites until, almost a month later, he found the exact one I was looking for. He put it through certification, did all the sales documentation, arranged the transport, and even got me a maintenance contract. If you need a used car, even one that's not on their lot, call Kendall. ... Read More DealerRater - Nov 5, 2022
I had such high hopes for this place. I was referred to the Sewell MINI BMW of Plano to get my rearview mirror cover fixed. I first contacted the BMW of North America and received an email from their executive customer care rep Logan Passera confirming that Plano location received the correct part and all I had to do was go there and get it installed. I was suggested to personally speak with Danny Gallup or Chuong Nguyen.
When I arrived on 04/07/22 I asked for Danny or Chong, but they weren’t available and that’s how I met Zuhaib. ... Read More DealerRater - Aug 11, 2022
My wife and I bought a Mini Cooper. We are relocating to Texas. Doug was our salesman. He is awesome. He was friendly and efficient. He took care of everything.
Kendal was my salesman and he was amazing to work with, very smooth and no hiccups .. he showed me everything on my new BMW X7 M50i series and he was very thorough with all my questions.. Excellent service . Thank you Kendall for my first BMW experience..
Recently bought a Z4 M40i through Kendall Richards at Sewell. Great car and great experience with Kendall. Wonderful job helping me through ending my previous lease and getting me into new car at what I found to be a fair price. I would recommend Kendall and Sewell.
Don't do it! When this was Classic BMW, the service was great. Now they will not stand behind their product or service agreements. I was told my service was fully covered when I dropped my 2020 BMW X3M off and then later called that they would have to charge me for all 3 services (oil, xfer case, etc) totaling over $850 even though I was told it was fully covered by BMW service agreement. This was just one issue of many after purchasing this $85K vehicle and adding plenty of extras to have peace of mind. They also declined fixing my ... Read More DealerRater - May 20, 2022
I now have owned four BMWs. Purchasing my current BMW 530i from Sewell BMW Plano, November 2021 ended up being a nightmare! I was so excited to purchase a BMW from Sewell b/c of their positive commercials. Nonetheless, I warn you not to purchase a vehicle ((at least) from this location. The sales person and likely up to management (his trainers) was a unprecedented and unprofessional experience. Poor service; the lies just to make a sale; CARFAX not available until closing; no company transparent in sharing ALL of the upcoming repairs; no follow up and the list can go on ... Read More DealerRater - Apr 25, 2022
Mark Sanders was our dealer for our new purchase at Sewell BMW in Plano.
We ordered a new car with Mark a couple months ago. Mark was very helpful to pick out the right car for our need.
He is very knowledgeable, nice, and keeps his word. 🙂
Mark kept us updated during the process, and our car was actually delivered a bit sooner than we were expecting it. The transition from our old car to the new one was super quick and convenient.
Everyone in the dealership are very friendly. Sarah, our finance manager was prepared with our paperwork and ... Read More DealerRater - Mar 20, 2022
I have purchased two cars from Sewell in the past. Sadly, I don't believe I will ever electively recommend a Sewell dealership. I called for an appointment on 3/4. I was instructed to bring my car 10:00 am on 3/11. It wasn't looked at until 3/14, which is fine due to current staffing issues and spring break in the area. I was there for a parking sensor and hum in AC on my BMW 750Li with 59,000 miles. The following day, 3/15, I was given a report for $14,000.00 in services.
I declined these services without a 2nd opinion as I could not understand how ... Read More DealerRater - Mar 17, 2022
I have purchased two BMW's from Classic and one just this week from Sewell Plano BMW, which has taken over the Classic dealership. I'm pleased to report this remains a five-star business. Our Sales Associate, Othmane Bouzoubaa, was so kind and helpful even though we were a bit late for our appointment with him (on a busy Saturday.) He was patient as we narrowed down our choices for an SUV and very helpful in every way. We were trading a car with a flat tire and he arranged for an associate to tow the old car up to ... Read More DealerRater - Nov 24, 2021
Nick Lotich saved my husband and I from a potentially miserable and long experience with our car. Our car overheated on a Friday evening, the worst time to have car problems, right? We were on hold for a very long time with BMW Assist and it was very frustrating and hot outside, so you can imagine how we felt. After we FINALLY hung up with BMW Assist, we prepared ourselves to wait for at least two hours due to the time of day and the day. Nope! Nick Lotich called us within two minutes to say he was five minutes ... Read More DealerRater - Nov 5, 2021
f Jessica’s still there when I’m back I. The market for a car and I suspect she will be, she’d be the only reason I’d consider buying another BMW. Trust me. She’s incredible.
I ordered a custom BMW M4 through Robin McCormick, and he was tremendous throughout the whole process. He kept me in the loop the whole time and took great care of me. I will be back very soon to buy a car from Robin!
I recently had the good fortune of being introduced to Robin McCormick of Classic BMW in Plano by a neighbor of our's. Robin was fantastic to work with, answered all of my questions, and was able to get my 2022 X3 M40i ordered and delivered in record time. When it came time to settle-up, he worked to get me the best price for my trade-in and made the entire 'closing' a painless process. We're very happy with the new car and strongly recommend that those looking to buy a new BMW contact Robin.
Robin was Very helpful and thorough with explanations in getting me comfortable with new car!
Hey I LOVE CLASSIC BMW THEY ARE THE BEST BMW IN THE DFW AREA THAT I HAVE BEEN TOO I JUST HOPE THEY KEEP ALL OF THE STAFF THAT ARE THERE NOW AND I BEEN USING THEM FOR A YEAR NOW !!!! The Service advisors technician service advisor manager the finance manager the employees and the cashiers I’ll have excellent customer customer service oh and not only you cannot forget the service drive the valet or on point with a customer service gives you a red carpet service 1000 All across the board !! Classic BMW NEEDS TO STAY THAT NAME 💯
Doug Robbins will always give you the best deal in the town. Will definitely come to get another car in the future.
Classic BMW und Doug Robbins. Wunderbar! You can buy a BMW somewhere else, but you'll never enjoy the car buying experience more. Doug Robbins (and I'm sure a host of other people) made the entire process seamless. From start to finish zero stress, zero uncertainty, zero regrets. From my first Classic experience in 1994 until today, it's always been true, Classic BMW is a great place to buy a car.
Wow. What a great experience I had at Classic BMW Plano. I built a car for the first time and Bryce nailed it!! Everything came in perfect as ordered. His business partner Robin and him are a great team! Client for life. Scott
Over 90 days for repair! You had to call/Email for updates and then it took 2 days to get an answer. When the car was finally delivered it had not been n completely reassembled, screws loose,covers not installed and laying in the back. I've had 9 BMWs over the years and if this jad been my first, it would have been my last. It is my last service at this dealership.
Douglas Robbins was excellent and great communication skills. Doug has all technicial details which i was looking for and really enjoyed working with him. Doug, make things very earlier for me and he made all the complex process so simple. Glad i got Doug to transact with. He is 10/10.
Very professional, honest folks. Even in a challenging time, still gave us a fair deal.
Always professional, accommodating, and personalized service! This is the second vehicle (in 2 years) I have bought from him - I recommend him and this dealership to everyone!
Robin McCormick is a fantastic Sales Advisor. His professionalism and follow through are the best ever that I have experienced in purchasing a vehicle. Zero pressure or sales tactics; 100% support and facts. I wholeheartedly recommend him - call him if you are in the need for a BMW. You will not regret it!
Robin McCormick is one of the best car sales person I have worked with. I just bought my second BMW with him. He is very courteous, professional and kind. He is ever available for his clients. He looks out for his clients and is very responsive. Love Robin.
I made an appointment for a test drive online. My sales advisor had the car ready and was very knowledgeable. Within 2 hours the paperwork was complete and I drive home with a beautiful M235i!
Any time I’ve needed to have my daughter’s older model 3 series in for service or repair, all work is explained to me well by our advisor, Nathan Myers. I’d recommend him to anyone with a BMW.
I've purchased my last 6 cars from Douglas Robbins at Classic BMW. True professional, no pressure tactics, just facts and support. He's the best I've ever met. No hesitation to recommend him to anyone.
Wonderful service experience at Classic BMW in Plano, Tx in August. Thanks again Jeff Daggon. You went out of your way to help me and my BMW.
Purchased a new BMW X3M Competition. Kacey Smith helped me with the purchase, she was very knowledgeable on the product and made the purchase process very easy. Highly recommend her for your next BMW purchase.
Kacey Smith made an impact on the overall buying process at Classic BMW. She has been responsive post purchase process as well. Thank you for helping me out.
I’m so happy with my new 2021 X3 M40i. And I couldn’t have it without Kacey’s help. As a first time buyer, I feel comfortable to make my decision to purchase my first BMW. I do recommend the Classic BMW. Ask for Kacey Smith since she is the best.
Douglas Robbins was great to deal with and made it an enjoyable process. I was able to get in and out with no headaches or delays.
Doug Robbins was great! It was the smoothest experience I’ve ever had purchasing a car… I highly recommend Doug and Classic BMW. Great people.
Douglas Robbins was amazing. I am a First time car buyer. He was very patient through the process. And made sure everything went smoothly. Thank you so much!
I had a really great experience and Doug Robbins did a wonderful job explaining about both vehicles I purchased. He was very knowledgeable and his experience really helped me to make the best decisions along with his whole support team their attention to detail was second to none.
An excellent dealer if you are in the market for a new BMW. Doug Robbins was outstanding in his communication, customer service and commitment to excel. I live a little far from this dealership but still drove all the way just because of their service. If you are in the DFW area, just give a call to Doug and you will experience what I am talking about. I highly recommend Classic BMW and Doug.
Took my car in earlier this month for what I thought was a starter. Connor walked me through the repair process, and kept me updated along the way. Luckily I only had to replace the battery! Thank you so much classic BMW!
I have been a customer in the Service Department of Classic BMW of Plano for the past 5 years. When I first started bringing all three of my BMWs to Classic, the service reps were always very professional and welcoming whenever I visited. Cody Garcia was assigned to be my service rep and he made the unpleasant task of having to get my cars repaired as stress-free and painless as possible. He kept me informed about the status and made sure my vehicles received a high quality outcome from every repair visit. Cody Garcia is the epitome of a great customer ... Read More DealerRater - Aug 30, 2021
My experience was awesome the advisor Cody Garcia did an excellent job and made me feel safe and confident in my experience. I highly recommend Classic BMW and Cody Garcia!!!
Pedro made the entire process comfortable and easy. I explained what I was looking for and he was able to find me a couple of great choices which lead to a sale.
Loved everything about this place. Staff is very friendly and helpful. Ron is incredibly knowledgeable. We will be back for all our car needs!
Pedro Gutierrez at Classic BMW helped me find the BMW that is perfect for me, not just the one I initially asked about. He showed me things I was not aware of and helped me make a better decision. I’d definitely use him again to buy future BMWs.
We worked with Pedro Gutierrez to purchase a car for our son. Pedro was very experienced and professional. This is the 3rd car we have purchased from Classic BMW. Classic is first class in sales and service.
Bought my first BMW from Alejandro Bastida and it was an absolute pleasure. He kept us informed on status from order date through delivery (we ordered during the chip shortage so it took ~8 weeks). Experienced and professional...very customer focused approach. He advised on feature / functionality options without pressure...we upgraded on options I would not have thought of. We ran into a potential issue with the finance department right before contract execution, but the dealership resolved that timely to everyone's satisfaction.
I sent a wire to purchased a 2020 BMW M8 Competition on March 30, 2021. The next day I flew to Dallas to pick up the vehicle and sign all the paperwork. The salesman, Michael Snyder, handled the transaction at the dealership well initially. Then over the next several days, he contacted me about providing insurance, which I ensured the salesman that the Insurance company knew the transaction and had bonded coverage. I finally received proof of insurance from the company and forwarded it to him, but I was completely frustrated by the dealership's lack of professionalism at that time.
After three ... Read More DealerRater - Aug 19, 2021
Our experience with Robin Mccormick has always been outstanding! This time was no different! Amazing service! My husband and i are always impressed with his professionalism.
Just bought my 3rd BMW from Robin McCormick with Classic and they treated me so well, would not go anywhere else. Robin makes the process of buying a new car so easy!
Robin McCormick was a Joy to work with in the Purchase of my new BMW. Experienced, Professional and made the entire experience worry free. Robin Thank You for delivering my BMW with EXCELLENCE!! Robin even made arrangements for two young men to follow me home in my current BMW as I drove the New BMW home! Robin made every aspect a Positive Experience!
Bought first BMW from Classic in 1988, and multiple cars from Robin McCormick since 2003. Robin is customer focused both on the sales and after purchase. Classic is first class in sales and service..
Robin McCormick was great to deal with, made the process easy.
I brought my car in to BMW Plano and dealt with Matt Workman. He was very polite and very helpful. It is the place to go and be sure to ask for Matt.
Great service. Great options. Great sales rep Robin McCormick. I do not go anywhere else. I have traded with Robin 3 times since 2012. As busy as he is, he never makes me feel like a number.
I walked in last Monday in order to look at the x6 that was in front of the dealership. Right before walking in we also noticed a Mercedes G-series in front of the dealership and opened the door to take a look. A lady (Kassandra Moran) from inside came opening the door and yelled that we were not allowed to open the car because it’s been sold. We were surprised at the rudeness and told her sorry but it was unlocked to begin with. My husband and I the walked in behind her inside of the dealership and again ... Read More DealerRater - Aug 6, 2021